Patients

Our Patients Matter

Every healthcare journey is different, especially for people living with complex, chronic health conditions. From the moment you enroll with US Specialty, we take care to connect with you as an individual, offering the level of support you need at every step of your treatment plan. With a unique approach tailored to your needs, we put nurses, pharmacists, care coordinators and technicians on your team to anticipate challenges, provide solutions and guide you along the road ahead.

We are skilled at dispensing specialized medications for challenging health conditions, and our involvement goes beyond the basics. Your patient care advocate is your main contact at US Specialty, scheduling prescription refills and offering knowledge and support. If you have side effects or concerns related to treatment, we are at your side with 24/7 access to nurses and pharmacists.

Through years of experience, we have developed many helpful approaches to anticipate your needs, including:

Payment Assistance

We provide payment assistance support to ensure you receive the medication you need when you need it.

Disease and Drug Education

Our pharmacists and nurses conduct one-on-one consultations to help you better manage your condition.

Ensure you stay on track with treatment

We work with you to address challenges in taking your medication. We’ll call or text based on your preference to discuss when refills are due, make sure you follow your medication instructions and help manage any potential side effects.

24/7 access

Our pharmacists are here to serve you 24 hours a day, 365 days a year to answer your questions and provide guidance.

Free shipping

US Specialty ships medications directly to your home or healthcare provider’s office. Medications are packaged for special handling, temperature controlled and shipped in plain, secure, tamper-resistant packaging.

You can trust our advanced specialty solutions to deliver exceptional results and, most importantly, improve your overall care.

WellConnect

Patient Engagement with Texting

Technology is a powerful tool for healthcare, connecting you to alerts and information to help you manage your condition. Because texting is increasingly popular, we are excited to offer WellConnect, our outbound text platform through which we contact you with important details and reminders at the exact time you need them.

WellConnect links you to powerful medication and health management resources through the simple power of a personalized message. Each text gives you fast, secure access to actionable, specific information about medication choices, quality and cost information, refill reminders and more. Your WellConnect text messages connect you to the people, tools and resources that help you make informed decisions on the topics of:

  • Money-saving opportunities for prescriptions
  • Status of your prescription
  • Guidance from clinical experts
  • Shipment notifications
  • Reminders for refills and lab tests
  • Disease education
  • Welcome kits
  • Links to schedule a pharmacist video conference
  • Call US Specialty at (800) 641-8475 to register.